Administrative Officer - Transport
Position Title
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.
Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.
The opportunity
Support the day-to-day operations of the Transport team within the Infrastructure Strategy and Planning Division, providing high-level administrative support in a fast-paced and varied environment.
This is not a traditional "task-based" admin role - you'll play a key part in supporting a fast-paced team, managing customer requests, coordinating documentation and processes, while contributing to improvements that enhance the way we work.
You'll partner closely with technical staff, customer service teams, and stakeholders across Council and the community to deliver high-quality outcomes.
You'll be part of a supportive team, contributing to projects and services that directly impact how our community moves and connects every day.
What you will be doing
In this role, you will:
- Provide high-quality administrative and business support across a diverse and dynamic transport environment
- Manage and respond to customer requests, enquiries, and correspondence within required timeframes
- Coordinate documentation, reporting, and records management processes (including procurement systems)
- Assist with internal and external meetings, including preparing materials and recording minutes
- Support communication with the community and stakeholders, including written responses and project updates
- Take ownership of your work, managing tasks through to completion with minimal supervision
- Identify and implement improvements to existing systems and processes to enhance team efficiency and customer experience
- Utilise adept IT skills, including Microsoft Office, to deliver accurate and professional outputs
- Build strong working relationships across teams, stakeholders, and the wider organisation
About you
You are a highly experienced, capable and proactive administrative professional who thrives in a fast-paced, team-focused environment. You bring strong experience in business support and process improvement, along with s solid IT skills (including Microsoft Office) and the ability to quickly learn new systems and tools. You have demonstrated experience in developing, reviewing and managing administrative systems and processes, and you are motivated to continually improve the way work is delivered.
With a high level of initiative, you take ownership of your work, manage competing priorities effectively, and consistently deliver accurate, high-quality outcomes. You are highly organised, detail-oriented, and confident communicating with a wide range of stakeholders. You work effectively both independently and as part of a team, contributing positively to team outcomes and culture.
Importantly, you don't just complete tasks - you look for better ways of doing things. You actively identify opportunities to improve systems, processes, and service delivery, demonstrate a willingness to learn new skills and make a valuable, ongoing contribution to the team and broader organisation.
You have a commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.
This is a permanent full time 35 hour per position. Salary from : $78,929 up to $94,897 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications) A minimum increase of 3.25% to the salary from 1 July 2026 in accordance with Council's Enterprise Agreement.
Why you'll love working at Wollongong City Council!
- True work-life balance
We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes. - Great working conditions
Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO). - Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
- Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years. - Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships. - A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!
Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.
For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.
Applications close 11:59pm, Monday 1 June 2026.
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.