As the Programs and Membership Officer, you will be responsible for supporting the delivery and administration of our aquatic and recreation programs, with a strong focus on member engagement and program excellence. You will work collaboratively with staff to ensure smooth program operations, provide outstanding customer service, and help foster a welcoming and inclusive environment for all participants and members
Position Type
Permanent full time
Salary
$73,479 to $82,284 per annum (based on 76 hours per fortnight), plus superannuation. Appointed salary in this range will be based on skills, knowledge and experience.
About us
At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work at Hornsby Shire Council.
About the role
Is it time for a career change?! An exciting opportunity exists for an Aquatic and Recreations Programs and Memberships Officer who is committed to providing excellent customer service whilst maintaining industry best practice with regards to aquatic programs, memberships at both Hornsby and Galston Aquatic and Leisure Centres. This role will require working regular Saturday shifts.
Position requirements
Your new role will require you to have the following criteria:
• Demonstrate a can do attitude with high customer service and team support skills
• Demonstrate strong computer software skills and knowledge
• Willingness to complete Austswim or equivalent qualifications in the first 6 months
• Willingness to complete Pool Lifeguard in the first 3 months
• Current Advanced Resuscitation Certificate
• Current First Aid Certificate
• Current Working with Children Check
About you
We are looking for a proactive and enthusiastic person with excellent communication skills. You will have the ability to support aquatic and recreation processes and oversee, instruct and help aquatic staff with training and education. You will work closely with the team to oversee Learn to Swim functions and ensure the delivery of high-quality aquatic programs. Your strong organisational skills will help you manage competing priorities, while your attention to detail ensures compliance with safety standards and operational procedures.
Benefits of working with us
We offer more than just a job, we understand the importance of a work-life balance and are proud to offer a range of benefits:
• Flexible working opportunities, such as 9-day fortnight for full time permanent and temporary fixed term employees, hybrid work arrangements, part time and job share work opportunities
• Generous leave provisions, including Long Service Leave after 5 years (transferable between Councils), Parental Leave (up to 24 weeks), Health & Wellbeing Leave
• Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations
• Employee Assistance Program
• Professional Development Opportunities
• Employee recognition scheme
• Motor vehicle novated leasing and salary sacrifice opportunities
• Social Club
• Long Service Awards
For more information and to apply
Please visit our website
Applications close 12 October 2025 at 11.30pm